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Google Glass For RetailHands Free Customer Service

This is a small experiment when I was at JCPenney Innovation Lab. It aims to help retail sale associate to provide real time recommendations to customers without interrupting the flow. The Google Glass app could provide a hands-free and real time customer service and also serve as a status indicator of the JCPenney brand.

My Role:
UX Designer
Completion Date:
2013
Company:
JCPenney Innovation Lab

Here is the flow:

Google Glass For Retail

Scene 1: Sales associate welcomes the customer and activates the facial recognition through a voice command.

Google Glass For Retail

Scene 2: Facial recognition activated. Sales associate can also use the touch panel to activate the facial recognition as a fallback mechanism.

Google Glass For Retail

Scene 3: Sales associate accesses the customer's account and sees that she is a VIP customer.

Google Glass For Retail

Scene 4: Sales associate accesses the customer's purchase history through a voice command.

Google Glass For Retail

Scene 5: Sales associate views customer's last purchase.

Google Glass For Retail

Scene 6: Based off customer's previous purchases, sales associate makes a recommendation.

Google Glass For Retail

Scene 7: Dress fits loose. Sale's associate accesses inventory and locates dress in a size smaller.

Google Glass For Retail

Scene 8: Customer locates a pair of jeans she'd like to purchase for her husband. Sales associate checks inventory by scanning QR Code.

Google Glass For Retail

Scene 9: Sales associate locates correct size.

Thesis paragraph on the scarlet letter